Items purchased online through chocokate.com must be returned within 14 days of purchase.
Please begin by emailing us at: firstname.lastname@example.org
Please include the following information in your package:
- Customer name
- Product name
- Order number
- Reason for requesting the refund
All returns must be arranged at your own cost. In this instance, the goods will remain your responsibility until accepted at our place of business. If such goods are lost, stolen, misplaced, or damaged in transit, it is your responsibility and Chocokate will not reimburse you for any costs or fees associated with the transportation. We recommend using a carrier service that provides a tracking of the goods. To complete your return, we require a receipt or proof of purchase. If you are an international customer and would like to return any item, you will be responsible for paying shipping, duties, and taxes for this return. Chocokate is not held responsible for refunding duties and taxes on any returns.
Once the goods have been collected and returned in their original condition, we will provide a refund to the original card used for payment. Card refunds may take up to ten (10) business days for your bank to complete.
All goods need to be returned in their Chocokate original packaging, including all boxes, pouches, care cards, and bubble wrap. If such goods are not returned in the complete, original packaging, a refund or exchange may not be issued. Returned goods that are damaged, worn or altered will not be accepted and may be sent back to the customer. All returned goods must be unused and in the same condition that you received it.